Everything you need to know about living at The Ellis is right here. Browse our FAQs below to learn more about our apartments, amenities, leasing process, and community or contact our leasing office and we'd be happy to help.

General Community Information

The Ellis Apartments leasing office in Carrollton, TX is open Monday-Friday 10:00 AM-6:00 PM, Saturday 10:00 AM-5:00 PM, and closed Sunday. Contact the office for assistance during business hours.

Yes, The Ellis Apartments is a pet-friendly community in Carrollton, Texas. Residents are welcome to have pets in accordance with community guidelines. Contact the leasing office for full pet policy details.

We offer spacious 1-bedroom, 2-bedroom, and 3-bedroom apartments in Carrollton, TX, designed for comfortable living and modern layouts.

The Ellis Apartments is located in Carrollton, Texas, in the Castle Hills area, offering convenient access to nearby shopping, dining, and major roadways.

Residents enjoy scenic views from the community’s backside and pool area, along with inviting outdoor spaces designed for relaxation and everyday comfort.

No, The Ellis Apartments currently offer unfurnished apartment homes in Carrollton, TX.

No. The Ellis Apartments maintain a smoke-free community environment.

Leasing & Applications

Tours can be scheduled online or by contacting the leasing office directly at The Ellis Apartments in Carrollton, TX.

Applicants typically need a valid government-issued ID and proof of income when applying at The Ellis Apartments.

The Ellis Apartments generally require income of 3x the monthly rent. Credit and rental history are reviewed during screening. Rental history involving evictions are not accepted.

Applications are completed online on our resident portal for The Ellis Apartments in Carrollton, TX.

Yes. Renters insurance is required for all residents at The Ellis Apartments.

Application approval typically takes 1-3 business days, depending on screening completion.

No. The Ellis Apartments currently offers standard lease terms only.

Yes. Credit and background screening are required for all applicants.

The Ellis Apartments offers 12-month lease terms in Carrollton, TX.
Subletting is not permitted. Lease transfers may be available with approval at The Ellis Apartments.
Residents are required to provide a 60-day written notice and a forwarding address prior to move-out.

Amenities include a 24-hour fitness center, resort-style swimming pool, clubhouse, business center, and conference room in Carrollton, TX.

Amenities & Community

Only the fitness center is available 24/7. Other amenities operate during posted community hours.

Yes. Select community spaces at The Ellis Apartments may be reserved for resident use.

Yes. Wi-Fi is available in shared amenity and common areas.

No. Guest suites are not currently available.

Yes. Onsite resident parking is available at The Ellis Apartments.

No. EV charging stations are not currently offered.

Yes. Bike storage is available for residents.

Packages are delivered directly to resident doors for convenience.

Yes. The Ellis Apartments hosts resident events and community activities throughout the year.

Yes, guest parking is available on a first-come, first-served basis.
Guests access The Ellis Apartments by contacting the resident they are visiting for entry assistance.

Accessibility

Yes, The Ellis Apartments provides accessibility features in accordance with applicable laws and fair housing guidelines. For specific accessibility accommodations, please contact the leasing office for more information.
Yes, common areas and community amenities are designed to be accessible. Availability of specific accessibility features may vary by location. Please contact the leasing office for additional details.
Yes, accessible parking spaces are available at The Ellis Apartments. Please contact the leasing office for current availability or assistance.

Pet Policy

Yes, The Ellis Apartments is a pet-friendly apartment community in Carrollton, TX.

Yes. Certain breed restrictions apply. Contact the leasing office for current details.

Residents may have up to 2 pets per apartment home.

Yes. Service animals are permitted in compliance with applicable laws.

Yes. The community features two on-site dog parks.

For household pets, a one-time pet fee and monthly pet rent apply. Please contact the leasing office for current pet policy details and fees.

Neighborhood & Location

The Ellis Apartments are located in the Castle Hills area of Carrollton, TX.

Nearby conveniences include Kroger, Walmart, Wingstop, Jersey Mike’s, Pizza Hut, and Shell gas stations.
Nearby schools include Hebron Valley Elementary, Creek Valley Middle School, and Hebron High School. Schools are subject to change.
Dallas College campuses are located near Carrollton, TX.
Public transit access is approximately 14.7 miles or about a 20-minute drive from The Ellis Apartments.

Resident Services

Rent can be paid online through the resident portal.
Lease renewals can be completed online through the resident portal or by contacting the leasing office.

Maintenance requests can be submitted through the resident portal or by contacting the leasing office.

Yes, residents can access services on our online resident portal which can be found on our website.

No. Resident discount programs are not currently offered.

No dedicated remote work program is offered, but residents have access to a business center and conference room.